Privacy Policy

Last updated: April 2026

This Privacy Policy explains how Outlook Travel Ltd (trading as Ethiopian Flights), registered in England and Wales under Companies House number 16776445, with registered address at 40 Arundel Gardens, Ilford, IG3 9SX, collects, uses and protects your personal data.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are the data controller for the personal information you provide to us.

1. Information We Collect

We may collect the following personal information from you:

  • Full name
  • Contact details including email address, phone number and postal address
  • Passport details and date of birth (when required for booking)
  • Payment information (processed securely — we do not store card details)
  • Travel preferences and booking history
  • IP address and browser information when you use our website
  • Communications you send to us by email, phone or contact form

2. How We Use Your Information

We use your personal information to:

  • Process and manage your travel bookings
  • Communicate with you about your booking or enquiry
  • Send confirmation emails and travel documentation
  • Comply with legal obligations including ATOL requirements
  • Improve our website and services
  • Respond to complaints or disputes
  • Send you relevant offers and promotions where you have consented

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contract: Processing is necessary to fulfil your booking or respond to your enquiry
  • Legal obligation: We are required to process certain data to comply with UK law and ATOL regulations
  • Legitimate interests: To operate and improve our business
  • Consent: Where you have opted in to receive marketing communications

4. Sharing Your Information

We may share your personal information with:

  • Airlines and suppliers — to fulfil your booking
  • Brightsun Travel (UK) Ltd — our partner agency through whom ATOL protection is provided
  • Payment processors — to process payments securely
  • Government and regulatory authorities — where required by law

We do not sell your personal data to third parties. We do not share your data for third-party marketing purposes without your consent.

5. International Transfers

Where your booking involves travel to countries outside the UK, we may need to transfer your personal data to airlines or authorities in those countries. Such transfers are made only where necessary to fulfil your booking and are subject to appropriate safeguards.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, and in accordance with our legal obligations. Booking records are typically retained for a minimum of 6 years in line with UK financial regulations.

7. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. Please see our Cookie Policy for full details. You can manage your cookie preferences through your browser settings.

8. Your Rights

Under UK GDPR, you have the following rights:

  • Right of access — to request a copy of the personal data we hold about you
  • Right to rectification — to request correction of inaccurate data
  • Right to erasure — to request deletion of your data in certain circumstances
  • Right to restrict processing — to request we limit how we use your data
  • Right to data portability — to receive your data in a structured format
  • Right to object — to object to processing based on legitimate interests or for marketing
  • Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at reservations@ethiopianflight.co.uk. We will respond within 30 days.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. However, no internet transmission is completely secure and we cannot guarantee absolute security.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

11. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the date of last update.

13. Contact Us

Outlook Travel Ltd (trading as Ethiopian Flights)
40 Arundel Gardens, Ilford, IG3 9SX, United Kingdom
Companies House No: 16776445
Email: reservations@ethiopianflight.co.uk
Phone: +44 20 3355 7411